Return and Refund Policy
Patangbaj Kites (Managed by Teejay Enterprises)
At Patangbaj Kites, we value your trust and strive to ensure a smooth and satisfying shopping experience. Please read our Return & Refund Policy carefully before placing an order.
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1. Return Window
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
To start a return, please contact us at:
📞 +91 7009854876
📧 customercare@patangbaj.com
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2. Eligibility for Returns
A return may be requested if:
You received a wrong product
You received a defective or damaged product
The product is significantly different from what was described
To be eligible, the item must be in its original condition with all packaging materials intact.
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3. Damaged or Defective Products
If you receive a damaged or defective product, we will replaced at free of cost.
Please share supporting photos/videos while raising the complaint to help us process it faster.
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4. Inspection & Approval
Once we receive your return request and the returned product:
We will inspect the item
We will notify you via email/phone whether your refund or replacement is approved
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5. Refund Timeline
If your refund is approved:
The refund will be processed and credited to your original payment method within 10 business days
Note: Your bank or payment provider may take additional time to process the credit.
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6. Replacements
If you opt for a replacement:
Your replacement product will be dispatched promptly
Expected replacement delivery time: within 7 business days
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7. Contact Us
For any queries, issues, or assistance, please feel free to contact us:
📞 +91 7009854876
📧 customercare@patangbaj.com
We are always happy to help and resolve any concerns—mentioned or unmentioned.
Shipping Policy – Patangbaj Kites
Thank you for shopping with Patangbaj Kites. This Shipping Policy explains how we process, ship, and deliver orders placed through our website https://patangbaj.com/ (“Platform”).
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1. Order Processing Time
Orders are processed within 1–3 business days after they are placed.
Orders placed on Sundays or public holidays are processed on the next working day.
If there is a delay due to stock or operational issues, customers will be notified via email or phone.
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2. Shipping Time & Delivery Estimates
Once your order is shipped, the estimated delivery time is:
Metro Cities: 3–6 business days
Other Cities & Towns: 5–10 business days
Remote Areas: 7–12 business days
Delivery time depends on courier partner performance and your location.
Delays caused by weather, festivals, courier issues, or unforeseen circumstances are beyond our control.
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3. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before you confirm your order.
Free shipping may be offered during special promotions.
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4. Order Tracking
After shipment, you will receive an email/SMS/WhatsApp with your tracking ID and courier partner details.
You can track your parcel using the tracking link provided.
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5. Shipping Coverage
We ship across India.
If a pin code is not serviceable by our courier partners:
We will notify the customer
A cancellation with a refund (for prepaid orders) may be processed
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6. Incorrect Address or Delivery Failure
Delivery may fail if:
Address provided is incomplete or incorrect
Customer is unavailable during delivery attempts
Phone number provided is invalid or unreachable
Customer refuses delivery
In such cases:
No refund will be issued for prepaid orders
Re-delivery may incur additional charges
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7. Damaged, Open, or Tampered Package
If your parcel arrives open, tampered, or damaged, please:
1. Do not accept the parcel
2. Inform the delivery agent immediately
3. Mark it as “Rejected due to Damage”
4. Contact us within 24 hours at customercare@patangbaj.com
Failure to report within the stipulated time may lead to rejection of claims.
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8. Force Majeure
We are not responsible for delays or delivery failures caused by events beyond our control, including:
Natural disasters
Lockdowns
Strikes
Political unrest
Courier disruptions
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9. Contact Information
For any shipping-related questions, contact:
📧 customercare@patangbaj.com
📞 +91 7009854876
📍 Building No. 936, LIC Market, M. Kharar (Mohali), Punjab – 140301
🌐 https://patangbaj.com/